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PluggMe

Legal

Booking Terms

Draft for owner review. This policy was drafted to reflect PluggMe's intended business rules. It has not been reviewed by a lawyer and is not legal advice.

1. Prices and fees

Talent set package prices. Clients pay a service fee (currently 5% of the package price) on top. PluggMe deducts a commission (currently 10% of the package price) from the talent's payout. Rates may change, but the amounts quoted when you book are locked for that booking.

2. Deposit (70%)

To request a booking the client pays 70% of the total. This provisionally holds the date while the talent decides. The booking is not confirmed until the talent accepts and the full amount is paid.

3. Talent acceptance (24 hours)

Talent must accept or decline within 24 hours of the deposit (or before the event, whichever is sooner). If they decline or don't respond, the client gets a full refund and may be shown similar available talent.

4. Balance (30%) — due 48 hours before the event

The remaining 30% must be paid through PluggMe at least 48 hours before the event start time (in the event's local time zone). Bookings made less than 48 hours before the event must be paid in full at checkout. Draft assumption: if the balance isn't paid by the deadline the booking is cancelled and the deposit is retained, subject to admin review.

5. Client cancellations

  • Before the talent accepts: full refund.
  • Draft assumption: after the talent accepts, the deposit is non-refundable; any balance already paid is refunded.

6. Talent cancellations and no-shows

If the talent cancels or does not show up, the client receives a full refund. Repeated cancellations or no-shows can lead to suspension and loss of badges.

7. Completion, disputes and payouts

After the event the client confirms completion. The talent's payout (package price minus commission) is released after that. Either party can open a dispute before payout; PluggMe reviews and may refund the client or release payment to the talent.

8. Talent obligations

  • Arrive on time with the equipment and services described in the package.
  • Keep availability up to date and respond to requests within 24 hours.
  • Take all payments for PluggMe bookings through the platform.

9. Reviews

Only clients with a completed PluggMe booking can leave a review, and only one per booking.

10. Demo mode

The current build uses mock payments. No real money is taken, refunded or paid out.